16 Ways to Handle Bad Online Reviews

Every hotel manager knows that when a guest has a problem, the experience of resolving the issue has a profound impact on future purchases. This effect has been amplified as ...
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Yelp is Cracking Down on Review Fraud. What Can Hoteliers Learn?

The popular review site Yelp is trying hard to crack down on review fraud. They are actively looking for businesses that are trying to buy reviews and alerting visitors to ...
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