Boost Guest Engagement and Revenue with Guestfolio

Posted by John Shortall on April 12, 2017 at 9:00 AM

It’s no secret for you that providing the best possible guest experience and building lasting relationships with guests are vital to a hotel’s success.

With more and more guests looking to create their own unique travel experiences, gather inspiration from others and share their experiences with their friends and family, it’s now very important to engage with guests at key touch-points before, during and after their stay. Don’t forget that we are living in the social media age. The first impression is no longer the lobby and the guest interaction with your hotel starts online. Guests are more demanding and expect more from hotels when it comes to online experience.

Topics: Partnership, Guest Experience

How to get your guests to book direct on their next stay

Posted by Helena Murphy on February 25, 2016 at 8:00 AM

Online Travel Agencies like Expedia, KAYAK Hotels.come are finely run machines who's primary goal is filling empty rooms. They're now the first port of call for travelers, who often bypass the hotel and go straight to these competitor analysis sites to make sure they're getting the best deal. It's easy to begrudge the listing and commission fees when in many cases much of the customer information is withheld. The upside of these sites is of course awareness and bookings through OTAs, once you have them in the door you have to take every opportunity to build the guest relationship so that they'll come direct the next time. Here are some tips to try and encourage them to stay with you the next time they visit.

Topics: Online Reputation, Partnership, Competitive Advantage, Online selling

Payne Mansion increases its Direct Bookings by 25%

Posted by Helena Murphy on February 22, 2016 at 11:00 AM

The Payne Mansion was recently refurbished and is the creation of Curlett & Cuthbertson. One of few buildings to survive the great fire of 1906, it's registered with the California Historical Society. The result is astonishing: full of charm and Victorian character.  

While the Payne Mansion has gone through several phases of major renovations to bring modern day technology and comfort, it is still a showcase of classic Victorian-era architecture and exquisite craftsmanship, retaining all of its original design, charm and beauty. Thanks to its proximity to San Francisco's major sights like Fishermans Wharf and Chinatown, it's a favourite for all types of travellers and regularly hosts weddings and events. 

Since coming on board with Frontdesk Anywhere, the management team has enjoyed the userfriendliness of the system, the ability to access the PMS anytime, anywhere and has witnessed a dramatic increase in direct bookings.

Topics: Customer Success Stories, Direct Booking, Partnership, Payne Mansion

4 ways to protect your guests information

Posted by Helena Murphy on January 28, 2016 at 11:30 AM

Today, January 28th, is data protection day. For too long, the hotel sector has been viewed as a soft target by hackers seeking to steal guest data. While some hoteliers take guest data security seriously, there are still too many operators using inadequate technology and processes to fully protect data. We've seen plenty of stories of serious data breaches creeping into the news on a regular basis and the hotel industry hasn’t escaped attention. Large organizations such as Wyndham Worldwide Group, Radisson Hotels Group, Tripadvisor and Facebook have been hit in recent times and have received the type of publicity no business needs.

Topics: Online Reputation, Partnership, Credit Cards, Data Protection

Frontdesk Anywhere Partners Join Forces To Enhance Revenue Management

Posted by Thomas Lyle on June 11, 2015 at 7:30 AM

Louis T Collection, a rising new player in Asia’s hospitality arena has partnered with PriceMatch, a cloud-based revenue management system with proven results of increasing hotel RevPAR by an average of 7.2%. As a member of Getz Group of companies, Louis T offers an extensive suite of services designed to elevate both independent hotels and small hotel groups to the next level of success.

Topics: Revenue Management, PriceMatch, Louis T Collection, Partnership

Frontdesk Anywhere Partners with HotelCloud to Enhance Guest Experience

Posted by John Shortall on January 30, 2015 at 3:05 PM

Award winning property management system, Frontdesk Anywhere, announced yesterday its partnership with HotelCloud to increase hotel guests pre and during stay experience.

Topics: Online Reputation, Partnership, Guest Experience

Louis T Collection Inks Deal with Frontdesk Anywhere

Posted by Joe Kiernan on January 13, 2015 at 3:21 PM

The Louis T Collection (Louis T), a new hospitality and building solutions company, and Frontdesk Anywhere, a leader in cloud-based hotel management software, have recently joined forces to provide independent hotels with an all-in-one platform that manages front desk operations alongside centralized rate and inventory management, revenue management and online distribution.

Topics: Customer Success Stories, Louis T Collection, Partnership

Marketing with Booking.com [Webinar Wrap-up]

Posted by Sophie Gallet on November 24, 2014 at 4:48 PM

Our outdoor hospitality specialist, Deb Kohls, regularly organizes webinars for our campground and RV park users. The last webinar was on November 5th and the topic was: Marketing with Booking.com. 

Topics: Hotel Marketing, Distribution Channels (OTA), Partnership

Meet Experts in Revenue Management

Posted by Sophie Gallet on October 29, 2014 at 5:07 PM

We have excellent news for hoteliers! We are very excited to announce our partnership with PriceMatch to produce its Yield Academy tour around Europe and the United States to educate hoteliers about revenue management.

Topics: Revenue Management, Partnership, Free Event

3 Things you Need to Know About Revenue Management [Webinar Wrap-up]

Posted by Sophie Gallet on October 23, 2014 at 5:14 PM

 

David Rajzman, Revenue Manager PriceMatch and Thomas Lyle, CEO and CoFounder of Frontdesk Anywhere, co-hosted a webinar on October 16th to give insights on Revenue Management for Revenue Managers and Non-Revenue Managers alike. 

Topics: Revenue Management, Partnership, Free Event

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