Top Tips for Dealing with Hotel Online Reviews

Today's travelers have access to more information than ever before. Travelers have always used word-of-mouth reviews to make decisions about where to stay on their journeys. ...
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The Importance of Hotel Reviews – Infographic

This is a guest post from The Europe Hotel & Resort, one of the most popular five star luxury hotels in Ireland. People i.e. visitors and tourists now have the ability to make ...
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Demystifying TripAdvisor's hotel ranking system

  TripAdvisor has become the first port of call for many travellers when choosing where to stay and what to do once they've arrived in a new city. TripAdvisor was one of the ...
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16 Ways to Handle Bad Online Reviews

Every hotel manager knows that when a guest has a problem, the experience of resolving the issue has a profound impact on future purchases. This effect has been amplified as ...
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Yelp is Cracking Down on Review Fraud. What Can Hoteliers Learn?

The popular review site Yelp is trying hard to crack down on review fraud. They are actively looking for businesses that are trying to buy reviews and alerting visitors to ...
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Apple Maps Hotel Reviews: What it Means for Independent Hotels

Finally, Apple has released a new review feature to the "Maps" app. Now independent hotels can highlight their hard earned reviews to over 800 million Apple mobile, desktop, ...
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3 Steps to Attracting Chinese Millennials to Your Independent Hotel

As the world's most sought-after market, 1.8 million Chinese travelers visited the U.S. in 2013 and spent a record $21 billion, which was second only to Canada. However, in ...
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Frontdesk Anywhere in the Elite Eight of Capterra Review Madness

This year, March Madness was not just for college hoops. Business software got involved as well with Capterra's Review Madness. Sixty-four different business software companies ...
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