Top Tips for Dealing with Hotel Online Reviews

Today's travelers have access to more information than ever before. Travelers have always used word-of-mouth reviews to make decisions about where to stay on their journeys. ...
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The Importance of Hotel Reviews – Infographic

This is a guest post from The Europe Hotel & Resort, one of the most popular five star luxury hotels in Ireland. People i.e. visitors and tourists now have the ability to make ...
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Welcome Home - Shinta Mani Rising from the Ruins

The travel industry has been one of the fastest growing industries in the past twenty years in spite of crises and strained political relations around the globe. To date, ...
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How to get your guests to book direct on their next stay

Online Travel Agencies like Expedia, KAYAK Hotels.come are finely run machines who's primary goal is filling empty rooms. They're now the first port of call for travelers, who ...
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4 ways to protect your guests information

Today, January 28th, is data protection day. For too long, the hotel sector has been viewed as a soft target by hackers seeking to steal guest data. While some hoteliers ...
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[Wrap-Up] The Independent Hotel Academy - San Francisco session

Last Tuesday, we hosted our first Independent Hotel Academy session in San Francisco, in our headquarters. We gathered hotel industry and technology experts: Christina Norair ...
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[Wrap-Up] The Independent Hotel Academy - Florida sessions

In August, we held the first sessions of our Independent Hotel Academy with three best of breed partners: Revinate, Duetto & TripTease. It was an exciting opportunity to learn ...
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16 Ways to Handle Bad Online Reviews

Every hotel manager knows that when a guest has a problem, the experience of resolving the issue has a profound impact on future purchases. This effect has been amplified as ...
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Storytelling Through Facebook Images: 8 Actionable Tips for Hoteliers

On July 29, 2014, a fundraiser and awareness campaign for the ALS Association named "The Ice Bucket Challenge" took social media by storm. There were many different elements ...
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Yelp is Cracking Down on Review Fraud. What Can Hoteliers Learn?

The popular review site Yelp is trying hard to crack down on review fraud. They are actively looking for businesses that are trying to buy reviews and alerting visitors to ...
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