Developing a Digital Ecosystem for Hotels

Posted by John Shortall on August 17, 2017 at 8:00 AM

In search of new ways to bolster revenue growth, some of the most successful hotel companies are creating dynamic digital experience ecosystems. In addition to driving revenue growth, digital ecosystems are delighting customers throughout the guest experience. More importantly, these virtual worlds are allowing hoteliers to have a broader view of the client's lifecycle. Continue reading to learn more about the new emerging digital ecosystem for hotels. 

Topics: Mobile, Digital Ecosystem, Hotel Technology

Best Practices for Text-Messaging with Guests

Posted by Mallory Hull on April 29, 2016 at 11:30 AM

This is a guest post from Checkmate, a provider of SMS communication tools for hotels.

Mobile messaging has changed the way that people communicate. Every day, new articles and studies are released showing that consumers now prefer text-messages to phone calls. This shift is especially relevant to hotels and other service businesses, where nearly 80% of consumers favor businesses that offer text message capabilities and 86% of customers will pay more for better customer experiences.

Topics: Hotel Marketing, Mobile, Guest Satisfaction

Global Hotel Industry Trends For 2016 [Infographic]

Posted by Michelle Mangan on January 18, 2016 at 10:00 AM

$550 billion US dollars. That is the revenue figure predicted for 2016 across the worldwide hotel industry. Revenues have been rising rapidly since 2011 when the industry was worth $457 billion US dollars. If past examples are anything to go by, both Europe and the Asia Pacific regions continue to lead in terms of hotel occupancy rates, while Africa and the Middle East average the most expensive locations for daily hotel room rates.

Topics: Mobile

Finding the right balance in your hotel: Technology versus Human Touch

Posted by Pamela Barnhill on December 11, 2015 at 12:00 PM

Should a hotel or a company servicing hotels stress automation as much as or more than the human touch? Finding the right mix is ever more important when it comes to the changing dynamics of purchasing power. While technology is evolving at a pace that couldn’t have been foreseen, we continue to push not only ourselves but also those around us to do more with less. As hotel owners, this translates to increasing guest satisfaction with the same number of associates, or fewer, as the cost of customer acquisition has increased over the last couple of decades. This provides new opportunities for hotel service providers to offer services that in the past have been unattainable or too expensive.

Topics: Mobile, Hotel Technology

Is Your Booking Engine Mobile Optimized?

Posted by Ardalan Zandian on May 28, 2015 at 7:00 AM

According to Criteo's travel flash report, during the first six months of 2014, a staggering 40% of American travelers booked their reservations on mobile devices, which was a 20% increase over the previous year's numbers. Due to the instant and convenient nature of mobile devices, travelers prefer this method for making reservations, instead of having to call a hotel for reservations.

Topics: Hotel Marketing, Online Booking Engine, Mobile, Direct Booking, Frontdesk Anywhere Features

Building the Truly Mobile Hotel Management Software App

Posted by Thomas Lyle on May 16, 2012 at 3:25 AM

 

 

Building a truly mobile hotel management software application is a daunting task. Hotel operators have potentially dozens of systems and processes in place that are either part of the hotel structure or ingrained on the way people work. As a cloud-based PMS, we have done a lot of the heavy work: moving the daily functions to the cloud. But there is so much more potential possible.

Topics: Mobile, Hotel Management, Frontdesk Anywhere Features

Cloud-based Hotel Management Software Company Goes Mobile

Posted by Justin Thareja on January 31, 2012 at 1:05 AM

SAN FRANCISCO, Calif. (January 31, 2012)Frontdesk Anywhere, a leading cloud-based hotel property management software company, today showcased full mobile access to its services via iPad, iPhone and Android devices. This offers hotel properties the ultimate in “Anywhere Access” to their availability, reservations and guests coupled with a robust hotel reporting system that provides over 30 key reports to help run a business wherever you may be.

Topics: Company News, Mobile, Hotel Management

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