How It Works: Night Audit

Posted by John Shortall on April 15, 2016 at 9:00 AM

Why It Is Important:

Guarantee Accuracy In Your Accounts by Ensuring All Transactions are Recorded and Reconciled By Performing the Night Audit

The Night Audit process is necessary for any hotel or guest lodging that runs a 24/7 business environment. Guest’s check-in and check-out at all hours and pay their bills through various means of settlements. At the end of the day, the hotel needs to ensure that guest folios and their transactions are recorded and reconciled accurately.

Topics: How It Works

How It Works: Rate Classes

Posted by John Shortall on February 18, 2016 at 12:00 PM

Why It Is Important:

Define Your Pricing Structure Then Start Selling Your Rooms

Configuring your hotels room prices is perhaps the most fundamental component in using your Property Management System. Luckily, with Frontdesk Anywhere you have a large range of options in how you want to set these prices up. To make things as easy as possible for you, we’ve broken this down into several key steps here. Once you’ve got these covered, you can sell your rooms online and watch your occupancy rise.

Topics: How It Works

How It Works: Automated Emails

Posted by John Shortall on December 15, 2015 at 6:00 AM

Why It Is Important:

Save Time and Effort by Automating Your Messages

Frontdesk Anywhere allows you to set up automatic messages to be sent send to your guests at key intervals before, during and after their stay. This takes the manual labor out of communicating with your guests and ensures they’re delivered the right message at the right time.

Topics: Hotel Marketing, How It Works

How It Works: User Levels

Posted by John Shortall on November 17, 2015 at 10:00 AM

Why It Is Important:

Grant Access To Your Hotel Staff, Anywhere

Owners, managers, housekeeping staff, whoever it is, if they’re using Frontdesk Anywhere, they have cloud-based access to the system anywhere, anytime. By setting up user levels, you can grant specific access privileges or restrictions to staff based on the requirements of their role. Combined with our Work Shifts feature, users levels ensure each employee has the access they need and their work is accounted for.

Topics: How It Works

How It Works: Yield Management

Posted by John Shortall on October 27, 2015 at 12:00 PM

Why It Is Important:

Update Your Prices Automatically to Reflect Your Occupancy

The Frontdesk Anywhere Yield Manager is a powerful and easy to use revenue tool which can be configured in a matter of minutes. Yield Management allows you to automatically adjust the prices of your rooms depending on your properties occupancy. If you’re operating with just a few rooms left in your inventory, the Yield Manager will increase the price of the remaining rooms. If you have a lot of rooms available and need to sell more quickly, the Yield Manager will automatically decrease the price of your rooms.

Topics: How It Works, Revenue Management

How It Works: Housekeeping Rules

Posted by John Shortall on September 15, 2015 at 7:30 AM

Why It Is Important:

Keep Your Guests Room Clean Without Disrupting Their Privacy

Among the top complaints of guests at hotels or any lodging property is an untidy room. Finding the right housekeeping staff can be difficult but managing how they work doesn’t have to be with Frontdesk Anywhere. If you’re entertaining long term guests, they may wish to have their rooms cleaned less frequently than usual. This is where the housekeeping rules come into play in Frontdesk Anywhere. These simple rules ensure your guests room is kept clean while not being serviced more often than is necessary.

Topics: How It Works

How It Works: Stay Restrictions

Posted by John Shortall on August 5, 2015 at 7:30 AM

Why It Is Important:

Control The Duration of Your Guests Stay

For hotels, certain periods are naturally busier than others. During the high seasons of summer and New Years, hoteliers typically require their guests to stay a specific minimum number of nights and often enforce a maximum stay duration too. Alternatively, properties might choose to close out their availability for some rooms entirely. In either case, this is where the Stay Restrictions option comes in useful in Frontdesk Anywhere.

Topics: How It Works

How It Works: Managing Work Shifts

Posted by John Shortall on July 10, 2015 at 7:30 AM

Why It Is Important: 

Find Out What Happened and When It Happened

Setting up shifts is a useful tool for auditing and checking operations that have been processed during particular time periods. You can also run reports by individual shifts to track back various activities such as who took a guest payment and when they did it. 

Topics: How It Works, Hotel Management

How It Works: Splitting A Guest's Reservation

Posted by John Shortall on July 1, 2015 at 7:30 AM

Why It Is Important:

Accommodate Your Guests Needs While Consolidating Their Information

The split reservation function is useful when a guest has a booking but you need to move them to another room for part of their stay. Instead of making a new reservation you can add a split to the current folio so all the important information will be consolidated into one folio and guest receipt. You can tell when a reservation has a split on the tape chart as it will have an arrow on each end indicating the reservation continues on or has prior nights.

Topics: How It Works, Hotel Management

How It Works: Display Colors

Posted by John Shortall on June 24, 2015 at 7:30 AM

Why It Is Important:

Customize Your Room, Guest, and House Keeping Statuses Easily

Display colors let you retrieve information about the status of rooms by directly looking at your Tape Chart. Your Frontdesk Anywhere account comes with a certain number of default colors and tags, but here is how you can customize them.

Topics: How It Works, Hotel Management

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