Developing a Digital Ecosystem for Hotels

Posted by John Shortall on August 17, 2017 at 8:00 AM

In search of new ways to bolster revenue growth, some of the most successful hotel companies are creating dynamic digital experience ecosystems. In addition to driving revenue growth, digital ecosystems are delighting customers throughout the guest experience. More importantly, these virtual worlds are allowing hoteliers to have a broader view of the client's lifecycle. Continue reading to learn more about the new emerging digital ecosystem for hotels. 

Topics: Mobile, Digital Ecosystem, Hotel Technology

How the Lack of Awareness in New Technology Prevents Hoteliers From Growing Their Business

Posted by John Shortall on November 15, 2016 at 7:30 AM

Many small, mid and larger size hospitality businesses have one thing in common: lack of awareness of new modern tools that are now available to help them grow their businesses. Regardless of the size of a property, if it’s a resort, a hotel, motel, hostel, or a B&B, a system has to be in place in order for the property to manage guests reservations as well as its inventory and rates that are being offered on OTAs (Online Travel Agencies), GDS, the hotel booking engine etc…

Topics: Hotel Management, Hotel Technology

Why Reporting Is Key To Your Hotel's Success

Posted by Helena Murphy on April 6, 2016 at 9:00 AM

Many hotels struggle with the decision to invest in new technology for their hotel. Cloud PMS, cloud POS systems, and other new hotel technology sounds intriguing but the decision to invest in new technology also carries uncertainty and anxiety. There are many benefits to introducing a front desk or property management system, one of which is it's reporting capability. There are a number of reasons why investing in reporting will pay off in the short-term, as well as in the long term. 

This month will be dedicated to covering the basics of reporting and how it can help you get the best return on investment as possible.

Topics: Hotel Technology, Reporting

3 reasons to invest in technology?

Posted by Helena Murphy on January 16, 2016 at 9:30 AM

The only constant in life is change. If you want your hotel to survive, and to grow, not only do you need to keep up with change but also you need to be a change leader. Embracing new technology is no longer a one-time practice, but something you should look at as a continual process. However this investment should pay off with improvements in operations, security, and revenue generation for your hotel.

Topics: Hotel Technology, Competitive Advantage

Finding the right balance in your hotel: Technology versus Human Touch

Posted by Pamela Barnhill on December 11, 2015 at 12:00 PM

Should a hotel or a company servicing hotels stress automation as much as or more than the human touch? Finding the right mix is ever more important when it comes to the changing dynamics of purchasing power. While technology is evolving at a pace that couldn’t have been foreseen, we continue to push not only ourselves but also those around us to do more with less. As hotel owners, this translates to increasing guest satisfaction with the same number of associates, or fewer, as the cost of customer acquisition has increased over the last couple of decades. This provides new opportunities for hotel service providers to offer services that in the past have been unattainable or too expensive.

Topics: Mobile, Hotel Technology

[Wrap-Up] The Independent Hotel Academy - San Francisco session

Posted by Sophie Gallet on November 23, 2015 at 7:00 AM

Last Tuesday, we hosted our first Independent Hotel Academy session in San Francisco, in our headquarters.

We gathered hotel industry and technology experts: Christina Norair fron RevinateDan Yacker from Duetto and Nadim El Manawy from Frontdesk Anywhere

New technology available for independent hotels to compete with larger chains, best practices for room pricing and guest engagement were some of the topics discussed during the educational event.

Topics: Revenue Management, Online Reputation, Direct Booking, Independent Hotel, Hotel Management, Free Event, Hotel Technology

[Wrap-Up] The Independent Hotel Academy - Florida sessions

Posted by Sophie Gallet on September 10, 2015 at 8:30 AM

In August, we held the first sessions of our Independent Hotel Academy with three best of breed partners: Revinate, Duetto & TripTease.

It was an exciting opportunity to learn both from experts in online reputation, revenue management, channel and online distribution, and general hotel management, but also from independent hoteliers’ unique experiences and visions.
We’d like to thank all the participants who made the events a success, and convinced us we should host more educational seminars in the States and beyond.

For those of you who couldn't attend the event, get ready as we’ll release the dates for the next events soon. Follow us on LinkedIn, Facebook (you'll find pictures of the events there too) or subscribe to our blog to get the invitations.

In the meantime, I'd like to share with you some of the key takeaways I gathered from this session of the Independent Hotel Academy:

Topics: Revenue Management, Online Reputation, Direct Booking, Independent Hotel, Hotel Management, Free Event, Hotel Technology

Old School Systems Vs New Technology for Hoteliers

Posted by Johnny Childress on July 27, 2015 at 7:30 AM

As a hotelier, which one do you prefer to be? Old School or New School?

The decision by many hotels to embrace the ‘old-style’ way of doing things has as much to do with financial constraints as it does a sense of style or that the old ways are best. In addition to saving money, those who stick to the old-school way of doing things gain a certain satisfaction, as well as a reputation. Many travelers enjoy the experience of visiting a hotel where their door has a real key and where their check-in is logged in a real book.

Topics: Online Distribution, Hotel Management, Hotel Technology

How Can Independent Hotels Compete With Larger Chains?

Posted by Barak Hirschowitz on July 13, 2015 at 7:30 AM

In recent years, the topic of "Independent Hotels vs Brand Hotels" has become more and more popular. It's now being discussed in every industry conference. Read more to learn about a few quick tips for independent hoteliers when competing with larger chains. 

Topics: HITEC, Social Media, Independent Hotel, Chain Hotels, Hotel Technology

Independent Hoteliers: Why We Love Technology (And You Should, Too!)

Posted by Sophie Gallet on June 24, 2015 at 6:18 PM

Hospitality is known as a legacy industry. For decades, independent hotels and management groups had little access to technology to compete with larger chains. However over the last years the technology landscape has changed tremendously. Now is an exciting time for the hotel industry.

Topics: HITEC, Independent Hotel, Hotel Technology

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