Boost Guest Engagement and Revenue with Guestfolio

Posted by John Shortall on April 12, 2017 at 9:00 AM

It’s no secret for you that providing the best possible guest experience and building lasting relationships with guests are vital to a hotel’s success.

With more and more guests looking to create their own unique travel experiences, gather inspiration from others and share their experiences with their friends and family, it’s now very important to engage with guests at key touch-points before, during and after their stay. Don’t forget that we are living in the social media age. The first impression is no longer the lobby and the guest interaction with your hotel starts online. Guests are more demanding and expect more from hotels when it comes to online experience.

Topics: Partnership, Guest Experience

4 Steps to Improved Guest Satisfaction for Independent Hotels

Posted by Carolyn Murphy on August 13, 2015 at 7:30 AM
As hoteliers, we often focus so much on delighti ng our guests while on-property that we forget about our pre-arrival impression. Guest satisfaction begins during the information gathering stage, where prospective guests consult hotel websites, social media, online travel agencies (OTAs) and online review sites to ask for advice or validate recommendations. How your hotel is positioned across these sites and how you communicate with prospective guests is critical to capturing the initial booking and beginning your relationship with your guests. Here are 4 s teps to improving your guest s atisfaction, even before the guest arrives on the property.

Topics: Guest Experience, Customer Satisfaction

Storytelling Through Facebook Images: 8 Actionable Tips for Hoteliers

Posted by Ardalan Zandian on August 6, 2015 at 7:30 AM

On July 29, 2014, a fundraiser and awareness campaign for the ALS Association named "The Ice Bucket Challenge" took social media by storm. There were many different elements that made that campaign to go viral (you can read more about "What Can the Hospitality Industry Learn from the Ice Bucket Challenge?"). One of them was the way that the ALS story was being shared. Everyone understood the power of a good story and they all contributed in the new area in storytelling using social media. 

Every hotel, every brand, and every person has a story to share, and visual storytelling via social media has become the most effective way of sharing your hotel's brand message and engaging with your guests.

Topics: Online Reputation, Social Media, Guest Experience, Storytelling

5 Ways to Wow Guests with Your Online Booking

Posted by Ardalan Zandian on July 20, 2015 at 7:30 AM

Today's online travel agencies (OTAs) like Priceline are a crucial component of advertising for countless independent hotels, especially for filling rooms at the last minute or during low booking seasons. However, you should make sure not to miss the opportunity to delight guests with your own booking process. Continue reading for five easy ways to make sure you wow your guest with your online booking process before they ever set foot in your lobby.

Topics: Online Booking Engine, Direct Booking, Distribution Channels (OTA), Guest Experience

Frontdesk Anywhere Client, Shinta Mani Named #3 Hotel in the World By TripAdvisor

Posted by John Shortall on February 19, 2015 at 2:27 PM

In a poll of over 8,100 hotels worldwide, Frontdesk Anywhere client, Shinta Mani Club placed third in TripAdvisor’s Travellers Choice Awards.

According to TripAdvisor, the winners were determined based on millions of reviews and opinions of site users worldwide collected over a 12-month period. The results included big brand hotels, boutique resorts and some of the world's most beautiful destinations. In addition to the global list, TripAdvisor analyzed award winners by country and region, with 98 country lists and 8 regional lists.

Topics: Customer Success Stories, Guest Experience, TripAdvisor

Frontdesk Anywhere Partners with HotelCloud to Enhance Guest Experience

Posted by John Shortall on January 30, 2015 at 3:05 PM

Award winning property management system, Frontdesk Anywhere, announced yesterday its partnership with HotelCloud to increase hotel guests pre and during stay experience.

Topics: Online Reputation, Partnership, Guest Experience

Automated Emails, a Powerful Marketing Tool Integrated to your Frontdesk Anywhere Account

Posted by Ardalan Zandian on November 25, 2013 at 10:34 AM

 

 

 

Automated email is a powerful feature that came out earlier this year to bring your marketing efforts to the next level. Our built-in email engine will give you the opportunity to tailor emails to your the specific situation such as sending check-in instructions to requesting a TripAdvisor review after their stay. The possibilities to connect with your guests are endless. 

Topics: Hotel Marketing, Guest Experience, Frontdesk Anywhere Features

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