It’s no secret for you that providing the best possible guest experience and building lasting relationships with guests are vital to a hotel’s success.
With more and more guests looking to create their own unique travel experiences, gather inspiration from others and share their experiences with their friends and family, it’s now very important to engage with guests at key touch-points before, during and after their stay. Don’t forget that we are living in the social media age. The first impression is no longer the lobby and the guest interaction with your hotel starts online. Guests are more demanding and expect more from hotels when it comes to online experience.