[Free eBook] How to Select the Right PMS for Your Hotel

Managing an independent or boutique hotel can be challenging at the best of times and even more so in a tough economy. There’s never been a better or easier time to invest in ...
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How Does the New EMV Law Impact Hotels? [New Legislation- Oct. 1st]

Banks across the United States are adding EMV technology (Europay, MasterCard, and Visa). Credit cards will be equipped with a computer chip that’s extremely hard to ...
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Tips From Booking.com: Boost you Visibility and Win More Bookings!

Do you want to increase your exposure to as many potential guests as possible and guarantee that your property is always visible on Booking.com website and mobile apps? All you ...
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How to Build Unforgettable Guest Experiences at your Hotel?

The hotel industry has a long history of relationships with the nonprofit industry: giving financial support, building strategic alliances, offering reduced rates for nonprofit ...
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How It Works: Housekeeping Rules

Why It Is Important: Keep Your Guests Room Clean Without Disrupting Their Privacy Among the top complaints of guests at hotels or any lodging property is an untidy room. ...
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[Wrap-Up] The Independent Hotel Academy - Florida sessions

In August, we held the first sessions of our Independent Hotel Academy with three best of breed partners: Revinate, Duetto & TripTease. It was an exciting opportunity to learn ...
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Simple Modern SEO for Hoteliers

The Internet can be very complicated. Especially for hoteliers whose booking revenues depend on it. If you think about the innumerable calculations that go into every Google ...
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16 Ways to Handle Bad Online Reviews

Every hotel manager knows that when a guest has a problem, the experience of resolving the issue has a profound impact on future purchases. This effect has been amplified as ...
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Is There Room for Personality at Independent Hotels?

Even in today's age of information, there is still plenty of room for personality in your independent hotel's marketing scheme. As a matter of fact, communicating your brand's ...
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What Hoteliers Need to Know About Business Travelers

No matter where your hotel is, business travelers represent a great opportunity. They have more disposable income than the average person on vacation, make good repeat ...
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