How It Works: Automated Emails

Posted by John Shortall on December 15, 2015 at 6:00 AM
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Why It Is Important:

Save Time and Effort by Automating Your Messages

Frontdesk Anywhere allows you to set up automatic messages to be sent send to your guests at key intervals before, during and after their stay. This takes the manual labor out of communicating with your guests and ensures they’re delivered the right message at the right time.

How It Works:

Set Triggers to Message Guests Automatically

In the Admin Settings of your account, click on ‘Guest Messages’ under the General tab. From there you can build your Invoice message, Terms and Conditions, Registration card and so on.  Once you have personalized your messages and given them the appropriate styling, you’re ready to go. Just make sure you save it before finishing.

Next click on the ‘Automated Emails’ tab under General. This is where you will decide which emails a guest will receive and when they will receive them.  For example, when a reservation is created the guest will automatically receive a confirmation email, when a reservation is cancelled, they will automatically receive the cancellation message.

When you’re accepting a guest booking via the phone or through a walk in, you will enter the reservation manually. In this instance, you must decide which emails will be sent to the guest when the folio is created. For example, you can include your Invoice message along with your Confirmation email. As well as checking the guests email, you can CC your own property email address to ensure you get the same message the guest does. Once you’re done, click the green ‘Save Messages’ button at the bottom of the page and you’re good to go!

You don’t have to wait until the guest is at your property to start making them feel at home. Automated Pre and Post stay emails allow you to notify upcoming guests of what’s in store for their stay or thank your guests for the time they spent with you. Both instances present excellent opportunities to improve guest satisfaction, built loyalty and bring you a returning customer.

Topics: Hotel Marketing, How It Works

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