How It Works: Add-Ons and POS Items

Posted by John Shortall on March 30, 2015 at 4:40 PM
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Why It Is Important:

Offer Your Guests More Than Just a Bed To Sleep In

Inventories that fail to match tallies, unrecorded sales, and simple human errors can all easily be avoided when using the Frontdesk Anywhere POS system. With our POS tab, you can easily add products to your guests bill such as a cup of coffee or a little something more relaxing like a massage from the hotel spa. Not to be confused with your POS, room add-ons are also easily managed through the guest folio so you’ll never forget to charge for that parking spot or over night pet fee.

How It Works:

Add-Ons

The Add-on feature is an excellent way to include additional charges to a guest’s stay, such as a nightly extra bed fee or a one-time pet fee. Add-ons can also be used to charge any incidentals your guest may incur during their stay. To charge an Add-on to a folio, first open up the folio you wish to charge, and click the add-ons link under the Rate Information section of the folio. A new window will appear that will display a summary of all charged add-ons. You can create your add-on charges through the admin settings.

Once you have the add-on list open, select the appropriate add-on from the dropdown menu, and then click add charge. This drop-down menu is searchable, and will filter results as soon as you start typing. If you wish to undo any charges, simply click the hyperlinked X next to the line item you wish to remove. When you’ve completed posting the applicable charges, close the add-on window and save the folio. You can always edit the amount and quantity before adding the charge. The add-on section of the rate information will automatically be updated. All add-on charges will also appear on the guest receipt, if your guest wishes to have a copy of the transaction.

POS Points

If your property offers extra products for sale, separate from room revenue, you can keep track of them by creating a POS Point in the admin settings. This could be the name of your Cafe or boutique. After going to the admin settings, fill in the POS Point Title with the relevant name, add a description, if needed, and click save. Once you have your POS point created, you may add the relevant categories such as food, drinks or souvenirs. After creating categories, you’ll then create your products. For each item you create you will have the option to add applicable taxes that correspond to the taxes you have previously created. You can access your POS points from your Tape Chart screen.

To add a POS charge directly to a guest’s folio, open an existing folio and click the POS link under the Rate Information section of the folio. Once you have the POS menu open, select the appropriate item from the drop-down menu, and then click Add Charge. This drop-down menu is searchable, and will filter results as soon as you start typing. If you wish to undo any charges, simply click the hyperlinked X next to the line item you wish to remove. You can also select whether any tax applies to the item.

After selecting a POS item from the drop-down menu, the default amount will be pulled from the admin settings, and the default quantity will be 1. You can edit these values before adding the charge. When you’ve completed posting the relevant charges, close the POS window and save the folio. The POS section of the rate information has updated with the new charges. All POS charges will also appear on the guest receipt if your guest wishes to have a copy of the transaction.

If you need any assistance you can contact us via our free support line at 415-800-5940 Ext 3 or contact support@frontdeskanywhere.com

Topics: How It Works, Hotel Management

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