Global Real-Time Support Ticketing for the Hotel Industry with Zendesk



February 20, 2011 SAN FRANCISCO - Put down that phone! Two-way support ticketing and conversations are coming to the hotel industry. Frontdesk Anywhere has partnered with Zendesk to bring innovative customer support ticketing to the lodging industry. The initial roll-out is within the Frontdesk Anywhere application.

"We believe in showcasing how the technology can benefit hotels right within our own application" Frontdesk Anywhere co-founder, Thomas Lyle stated. "The possibilities are far reaching beyond our application for the hotel industry. Imagine the situation where hotel staff questions and guest issues could be addressed quickly and efficiently from remote locations. Costs are reduced and a history of incidents is maintained. We use this data to see where the hot issues are. No longer is this information held in the memory of employees but is now stored and can be measured so that recurring issues can be identified and addressed."

"Our goal is to fully democratize the 'help desk,' making it possible for any company small or large to provide superior customer service while also empowering their customers" says Zendesk CEO Mikkel Svane about their role in connecting customers with companies. Companies such as CNN, The New York Times, Facebook and use Zendesk to manage their customer support ticketing.

The Zendesk ticketing system is currently part of the Frontdesk Anywhere application enabling Frontdesk Anywhere customers to communicate with agents 24/7 and when phone communication is possible.

About Zendesk
Zendesk is a leading provider of web-based help desk software that is reinventing how companies engage with their customers. The company serves more than 5,000 businesses large and small, including Groupon, MSNBC, Twitter, OpenTable, Adobe, and Rackspace Cloud. Zendesk products are easy to customize, integrate, and use so companies can quickly start offering better customer support. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners.

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About Frontdesk Anywhere
Frontdesk Anywhere is a provider of hotel management software via an innovative web interface. With nothing to download or install and its cross platform support, Frontdesk Anywhere can be utilized by anyone, anywhere with an Internet connection. Large hotels and small inns alike can take advantage of the easy to use features. Several editions are available to address the specific needs of the property whether it is a 10 room Bed & Breakfast, 30 bed hostel, 50 room motel or a 300 room hotel.

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