Frontdesk Anywhere Partners with HotelCloud to Enhance Guest Experience

Posted by John Shortall on January 30, 2015 at 3:05 PM
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Award winning property management system, Frontdesk Anywhere, announced yesterday its partnership with HotelCloud to increase hotel guests pre and during stay experience.

This partnership will not only provide hoteliers with an innovative Cloud-based platform to run their property but also provides them with the opportunity to set themselves apart from their competitors by better servicing their guests.

“Hotel guests generally want to see and experience local attractions and activities while traveling. Giving them an intuitive discovery tool to find and order things they like at the hotel or close by makes the guest experience all that more enjoyable”, stated Nadim, strategic partnership manager at Frontdesk Anywhere. “We’re excited to announce our partnership with HotelCloud as we understand the value of guest experience, how it increases overall satisfaction, and in turn generates more sales and revenue for the hotelier”.

HotelCloud builds eConcierge applications for hotels, B&Bs and apartments enabling their guests to discover and order in real time any internal service as well as local activities. HotelCloud provides a one-of-a-kind online platform that helps hoteliers increase sales and easily generate revenue through pre-negotiated partnerships with local attractions and businesses. HotelCloud counts 45,000 local activities and services partners to date.

From the moment guests book their stay, they can seamlessly order hotel services such as housekeeping, spa treatments, room service, and browse & order local activities through an integrated payment platform. These activities are all partners of HotelCloud, approved and recommended by the hotel.

“Since day one, HotelCloud’s vision has always been to make travel a more personalized, and consistent experience through technology. A traveler should be able to order from the same intuitive platform his breakfast in room as well as a ticket to the modern museum nearby or a transfer to the airport. Travel experience should be simple and unique. It should be one.” says David-Benjamin Brakha, founder and CEO of HotelCloud.

Nowadays, with the importance of online reputation, guest stay experience has become a major factor in a hotel’s success. Frontdesk Anywhere and HotelCloud clients will now have the opportunity to focus mainly on their guests while all reservations and upsells are going to be syncing seamlessly.

“We are very excited about our partnership with Frontdesk Anywhere. We share the same vision of a flexible & performing cloud for hospitality.

Our seamless integration to Frontdesk Anywhere for requests’ handling and billing means any property, no matter its size, can be relaxed in rolling out their concierge application powered by HotelCloud to 100% of their guests, because the APIs do all the admin work, while the staff can focus on their relationship with guests.

Through our integration, hotels will also be able to auto-send custom emails to their guests before their arrival highlighting the key services & activities they can pre-order. The promotion of concierge services to guests before the stay is key and lays at the heart of our partnership with Frontdesk Anywhere.” adds David-Benjamin Brakha.

Frontdesk Anywhere clients will be able to better promote their internal services and boost upsells while generating additional revenues through HotelCloud local activities partners.

About HotelCloud

HotelCloud is a New York based company, founded in 2011. HotelCloud builds eConcierge applications for businesses like hotels and apartments rentals, empowering guests with real-time ordering of any internal services alongside those of curated local activity partners. HotelCloud helps hoteliers increase sales and generate new revenues through pre-negotiated partnerships with local attractions and businesses. The responsive HTML5 platform & native iOS and Android apps are accessible from any web device: smartphone, tablet, or computer. HotelCloud has customers in 12 countries, counts 4 offices (San Francisco, London, Paris, Tel Aviv) and continues to expand into new markets. For more information, please visit https://thehotelcloud.com

About Frontdesk Anywhere

Frontdesk Anywhere is a leading provider of innovative cloud based hotel management software for independent properties and management groups. The company is focused on converging processes traditionally performed by separate systems into a robust, all-in-one productivity application in the cloud. All modules are seamlessly integrated within the application and accessible from any computer or connected mobile device. The company is a privately held corporation based in San Francisco, California. For more information about Frontdesk Anywhere and its hotel management software please visit http://www.frontdeskanywhere.com or email [email protected]

Topics: Online Reputation, Partnership, Guest Experience

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