Mallory Hull

Mallory Hull is Customer Success Manager at Checkmate. She works with hotel partners to help them create strategic, personal experiences for their guests using Checkmate’s platform. Before joining the team, Mallory spent over six years working for an ESP in Nashville (Emma), where she led their Client Services team. Some other things she likes in no particular order: hot wings, ping pong, kittens, yoga and, obviously, Little House on the Prairie.

Recent Posts

Best Practices for Text-Messaging with Guests

Posted by Mallory Hull on April 29, 2016 at 11:30 AM

This is a guest post from Checkmate, a provider of SMS communication tools for hotels.

Mobile messaging has changed the way that people communicate. Every day, new articles and studies are released showing that consumers now prefer text-messages to phone calls. This shift is especially relevant to hotels and other service businesses, where nearly 80% of consumers favor businesses that offer text message capabilities and 86% of customers will pay more for better customer experiences.

Topics: Hotel Marketing, Mobile, Guest Satisfaction

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